About GoCargoInsurance

GoCargoInsurance is an online solution for the purchase of cargo insurance for single transits emanating and finishing almost anywhere in the world. GoCargoInsurance is a division of Drakefield Insurance Services Limited regulated and authorised by the Financial Services Authority, the UK's financial services regulator.

Drakefield Insurance Services Limited are members of the British Insurance Brokers Association and are Associate Members of BIFA.

GoCargoInsurance management team have marine shipping experience on a global basis over many years. As an experienced operator of insurance websites the management have a long standing commitment to the customer and delivering a quality insurance product at a competitive price.

We are focused on ensuring that our customers have an easy and professional buying experience via the Internet, supported by email or our call centre for IT or insurance support. Observance to the data protection act and good business marketing practice guidelines are all within our own business procedure rules.

In certain cases there will be more complex cargo insurance programmes, or those not able to fit to the usual online formula; in these cases we work with Aon Limited to access UK and International markets; and a member of Aon’s team will personally take you through the process of buying appropriate cover. We have made a strategic decision to invest in ensuring that our IT support team is a resource based in the UK in order to allow our team to relate to customer needs.

Good business governance and high standards of behaviour are important to GoCargoInsurance. We see this as a ‘must have’ to our business and a valuable way to flag to our customers our commitment to providing the higest service standards, ensuring our customers return year after year. We aim to meet all the highest regulatory codes.

The Financial Services Authority regulation of insurance came into operation in January 2005 and Drakefield meets all the regulatory and good business practice codes.

We always endeavour to be a friendly professional and customer facing business. We are aware that many other competitors say they are or set this up as a goal and fail. The reality is that even an internet business is a people business, things keep changing, and we will strive to ensure we all keep improving your direct or electronic customer experience.

We may not always achieve these goals, but we will always do our best, and we will listen and respond to any suggestions or complaints both formally and informally. We are proud to say that over the years we have positive endorsement from our returning customers in our other spheres of operations. GoCargoInsurance is new and we are enthused to be able to be serving the shipping, maritime, transport and logistic industry within the UK.

We do always strive to keep evolving our business both online and offline to ensure our insurance products and prices produce an easy pleasurable buying experience and efficient and prompt customer service. Please do not hesitate to let us know if you have any ideas or concerns of how we can improve our service to you.

Amongst the Directors are members of the Chartered Insurance Institute and the Institute of Insurance Brokers Registration Council. We have a knowledge and commitment to online insurance and continual personal development and training of quality personnel. We are committed to our continual development of our company and our team.

GoCargoInsurance is operated from Basildon in Essex.