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Frequently Asked QuestionsHow do I know the extent of the cover given? The Policy and Policy Clauses supply full details of the cover provided. Copies of these are available on the Disclaimer page after selecting “Get a Quote”. If you are still uncertain contact us on +44 (0) 844 482 0895. What is a “fully enclosed ISO shipping container”? A “fully enclosed ISO shipping container” refers to a container with six rigid sides complying with the International Organisation of Standardisation (ISO) container standards. For further advice please contact your shipper. I am a private individual, can I get insurance? We regret that www.GoCargoInsurance.com is unable to offer insurance to private individuals. Can I insure my personal effects and household goods? We regret that www.GoCargoInsurance.com is unable to offer insurance on personal effects and household goods. When I enter my company number I get a message saying the number must be 8 digits, what can I do? If your company number has fewer than 8 digits, put “0”s in front to make it 8 digits, e.g. “123456” should be entered as “00123456”. My shipment is being transported by more than one conveyance, which conveyance should I choose? Choose the conveyance that corresponds to the main leg of the journey. What commodity category does my shipment fall in to? Click on Commodity Category to display further information. If you are still uncertain contact us on +44 (0) 844 482 0895. What metals are classed as “precious metals”? Asmium, Gold, Iridium, Palladium, Platinum, Rhodium, Ruthenium and Silver. What goods fall into “Glassware”? Any item of a fragile nature made of glass, such as but not limited to sheet glass, glasses, vases, bowls, plates but not including glass parts within manufactured goods which are predominately made of a non fragile material. What goods fall into “Ceramics”? Any item of a fragile nature made of pottery such as but not limited to figurines, vases, pots, bowls, plates but not including floor/wall tiles customary packed. What cards are accepted for payment? We accept payment by MasterCard, Delta, Visa, JCB, Solo, Switch and Maestro. We do not accept American Express. How do I receive confirmation of payment? An email is sent to your registered email address confirming payment. My shipment is leaving after the estimated departure date on my certificate, do I still have cover? Provided the shipment details and method of transport have not changed, your certificate is valid. Who do I contact in the event of a loss? Any loss can be reported to Tokio Marine Europe Insurance Limited, or to one of the overseas agents if the loss occurred outside the United Kingdom. Contact details are available in the claims section of our website.
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